Overview

Bruker Alicona is a global leader in optical metrology for quality assurance in precision manufacturing. We develop, manufacture, and market 3D optical measurement systems and are part of the Bruker family. Since our founding in 2001, we have earned the trust of internationally renowned customers through continuous innovation and technological excellence.

We are currently seeking a new leader to serve as

Service Manager

Do you consistently ensure high service quality and customer satisfaction?

Do you view performance and motivation as the drivers of satisfied customers and a people-centered team culture?

Do you focus on solutions and fostering a positive working environment?

…then you’re exactly the right person for us!

YOUR RESPONSIBILITIES

• Leading and developing an international service and support team of over ten members (Austria, Germany, France, China, USA)
• Assigning and monitoring four-digit volumes of international service and support cases via a ticketing system—on-site, by phone, or by email
• Ensuring repairs, maintenance, adjustments, and calibrations of measurement systems at the customer’s site
• Serving as the liaison between customer service and internal departments for the design of new products and services
• Ensuring professional, solution-oriented, and empathetic customer communication both in field service and in the call center
• Monitoring KPIs and preparing reports for division management
• Entrepreneurial thinking and action with a focus on cost-benefit analysis

WHAT YOU OFFER

• Completed technical training (apprenticeship, HTL, etc.)
• Extensive experience in the field of measurement technology or mechanical engineering (maintenance, servicing, repair, calibration, etc.)
• Several years of expertise in the service and support of measuring instruments is a plus
• Experience in team leadership and coordinating international assignments
• Proficiency with MS Office and experience with CRM software
• Willingness to travel internationally on a regular basis
• Very good English and German language skills are required
• A supportive personality with an interest in people and technology, who works respectfully, honestly, and efficiently
• Hands-on mentality

WHAT WE OFFER

• Market leadership in optical 3D metrology, keeping you at the cutting edge of what’s possible
• Close collaboration with division leadership and flat organizational structures
• Personalized training and onboarding to ensure a smooth transition both professionally and personally
• A culture of informality and cross-departmental collaboration
• Flexible working hours through a flex-time arrangement without core hours
• Opportunities for active involvement and personal responsibility—your ideas will be heard and, where appropriate, implemented
• Career development opportunities within the company and the Bruker Group
• Attractive location at Technopark Raaba: Bar/café, supermarket, gym, bike path with on-site shower facilities, direct highway access …
• Daily meal allowance
• Work-from-home option (up to five days per month by agreement)
• Regular employee events—and by that we don’t just mean the Christmas party(ies)
• Bonus payment upon achieving targets

The minimum salary under the collective bargaining agreement is €3,954 gross per month (38.5 hours per week), with an explicit willingness to pay above this amount depending on qualifications and experience. We’d be happy to discuss the details with you in a personal interview.